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Patient Guide to Our Services

Welcome. We are glad you chose The Family Health Centers of Georgia, Inc. as your provider of choice and medical home. The Patient Guide to our Services / Guia de Servicios para nuestros Pacientes is designed to assist you with understanding what will happen before, during and after your visit. Your healthcare is our priority. We pledge to provide you with quality healthcare that is delivered in a clean and safe environment.

Access to Patient Portal

Our Patient Portal is a secure, convenient, and easy way to access your health information

Here's what you can do:

  • Send an email to your provider (For a medical emergency, please call 911. To reach a healthcare provider afterhours, please call 404-752-1400)
  • Request to schedule an appointment
  • Get automatic appointment reminders
  • See your health records and test/lab results
  • See your medications and request pre-approved prescriptions refills

Requesting an Appointment

If you are experiencing a medical emergency, please call 911.

  • Same-day appointments are available!
  • We are ready to see you now. Call 404.752.1400.
  • The earlier you call us, the better the chances are that you will get your desired appointment date and time. Please ask the appointment representative to check availability at other locations and with other providers if your preferred location and/or provider is not available on your desired date.

Same Day Appointments/Walk-Ins

If you are experiencing a medical emergency, please call 911.

We strive to get you the care you need as soon as possible. You may also walk-in at any of our center locations during normal business hours. Our professional team will make sure your healthcare needs are addressed that day or schedule you for the first available appointment.

Same day appointments are available by calling 404.752.1400. Mask Required.

After Hours Care

If you are experiencing a medical emergency, please call 911.

Our goal is to ensure our patients have continued access to the medical care you need. If you are an existing patient and have a medical concern after hours that you needs immediate attention from your medical provider, please call 404.752.1400 and follow the telephone prompts to reach your provider by department.

Our normal business hours are Monday - Friday from 8:00 a.m. - 5:00 p.m. Hours of operation vary based upon location. Go to the "Find a Location" tab to see the hours of operation for the center you visit.

New Patient Registration


Click here for the New Patient Registration Form - English or Spanish

New patient registration is processed at the center you visit. Please print and bring the New Patient Registration Form with you or you can complete on-site. As a new patient, we ask that you arrive at least 30 minutes prior to your appointment time. Please bring your current photo identification, proof of residency and payment for services.


Parents / Guardians, please print, complete and return the following form to your child's school.

Click Here - English Click Here - Spanish

If you have any questions in preparation for your appointment, please call our customer service line at 404.752.1428.

All of FHCGA facilities meet ADA requirements. Temperature checks and face coverings (over mouth & nose) are required at all facilities.

Sliding Fee Scale Program

The Family Health Centers of Georgia, Inc., is partially funded by the U.S. Department of Health and Human Services. These federal funds allow FHCGA to make its services more affordable to anyone who qualifies based on income and family size. Patients must complete the Sliding Fee Scale application and provide proof of household income for all household members over the age of 18 along with required documentation(s):

If you are applying for the Sliding Fee Scale Program, please download the required documentation in English or Spanish.

If you have any questions in preparation for your appointment, please call our customer service line at 404.752.1428.

Translation, Interpretation & Handicap Accessibility

We care about every patient and the supporting services that you may need to make your visit a success. The Family Health Centers of Georgia has access to professional translation and interpretation services to help you navigate our services.

Translation services are available for Spanish, French and multiple other languages. Sign language and options for the hearing impaired are also available.

Please let us know at the time you make your appointment and/or at the time of your visit that you need on-site assistance.

All of FHCGA's facilities meet ADA standards for handicap access. Todos los centros FHCGA cumplen con los requisitos de ADA.

Notice of Privacy Practices

Understanding your health record/information

Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made. Typically, this record contains your medical history, symptoms, examination and test results, diagnoses, treatment, care plan, insurance, billing, and employment information. This health information, often referred to as your health record, serves as a basis for planning your care and treatment and is a vital means of communication among the many health professionals who contribute to your health care. Your health information is also used by insurance companies and other third-party payers to verify the appropriateness of billed services.

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